Frequently Asked Questions

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How do I register to bid?

Registering to bid is simple and easy.  We only require valid identification and $200.00 cash for the deposit.  The deposit must be in cash, we do not take credit cards or checks for the deposit.  The deposit is refundable at any time and there is no obligation to buy a vehicle. 

 

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How long do I have to pay for a vehicle?

All vehicles must be paid for and moved off our lot according to the following schedule:

            Manassas auctions – the following Wednesday

            There will be no exceptions to this rule.  If you have already paid for a vehicle and do not remove it, you will lose the vehicle and your money will not be refunded.   If the vehicle is not paid for you will not be permitted to attend any future auctions.

 

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Do these vehicles come with titles?

We provide either a storage lien or regular title for each vehicle we sell, unless otherwise noted in the auction list.  We provide this at no cost to the seller for each vehicle purchased for a minimum of $150.00.  If the vehicle is purchased for less than $150.00, a title can be obtained by changing the purchase price to $150.00. 

If a title is requested more than 7 days after the auction there is an additional $50.00 fee for titles.

 

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When are the titles ready?

For all vehicles paid for on auction day, storage lien titles (for Virginia residents only) will be available according to the following schedule:

Manassas auctions – the following Wednesday

           

If the vehicle purchased has an actual title or if you are a non-Virginia resident, the actual title make take from 7 to 14 days to receive those titles.  This is due to the recent cutbacks mandated by the Governor of Virginia.  We regret any inconvenience this may cause. 

 

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Where do the cars come from?

Most of the cars come from our storage lots that are located across northern Virginia.   We are the largest towing company on the East Coast and maybe in the United States.  They may be police impounds, private property impounds, accidents and we work with several donation companies to sell donated cars. We also have consignment vehicles for sale.

 

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Can I start the car (does it have keys)?

During the auction our staff will try to start each vehicle so you can hear it run and they will try to move it to see if the transmission is good.  They are able to do this without keys.  We do have the keys for a few vehicles.  We provide those keys free of charge to the highest bidder if we have them.  If we do not have a set of keys, we have a locksmith on auction day to provide the service of making keys for a reasonable fee.

 

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How do I consign a vehicle?

Consignment Contract Paperwork. Once you have spoken to one of our consignment specialists, we can send you a Consignment Contract or fill one out at our location. (We will send this via email, FAX or postal mail, according to your preference.) The consignment contract only takes a few minutes to fill out.


You must complete this contract, sign and return it to us. On it, you will supply basic vehicle information, such as the vehicle VIN number, your name and address and your reserve amount if any (your required minimum sale price for the vehicle at auction). We ask that you FAX, or mail this completed form back to us along with a copy of the front and back of the vehicle title.


What will I need to check my vehicle into your auction?
1. Your vehicle title
2. Your state issued photo ID
3. A signed consignment form
4. Vehicle(s) must be at our auction facility by Wednesday before the auction no later then 4:00pm


I’ve lost the title to my car…
If you have lost the title to your car, you will need to get a duplicate title. It is important to apply for a lost title as soon as possible.


How does Henry’s determine the value of a car?
Henry’s Auto Auction policy is “You set the price”. However over 90% percent of our customers sell their vehicle with no reserve price set. We can use various pricing and valuation sources to determine fair market value. These include Black Book, Blue Book, auction data and experience.


How much does Henry’s Auction charge for selling my car?
The seller's fee is $125.00. This amount will be deducted from your settlement check. If the vehicle does not sell because the vehicle was priced too high there will be minimum charge of $100.00. If you do not wish to have the vehicle back, there will be no charge to you the customer.


How long after the sale will I get paid for my vehicle?
Payment to the consignor will be in the form of a check and issued approximately one week after the sale.


My car is financed. Is that a problem?
Yes, you would need to pay off the loan first. Then obtain the title.


My car is registered in another state
If your car is registered in another state, and you have clear title to the vehicle, Henry’s can still consign your car.


What if my certificate of title says “Salvage” or TMU?

Henry’s will consign or sell a vehicle with a “salvage” or “lemon” title. This is also known as a “branded title.” A title which has the letters “TMU” (True Mileage Unknown) will have to be noted on our auction list.


What happens if my car does not sell at auction?
Henry’s will call you to let you know the car has not sold. In some cases Henry’s will allow you to keep the car on our lot for free for an additional two weeks if you agree to reduce the price. But it depends on the vehicle, and the inventory. Henry’s will let you know.

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Last revised: 03/23/09